Surprisingly Real Talk From A Top Man At EA
We watch our forums a lot, because we care what our players have to say, and [on] some of those forums we're responsible for, one of the things we have learned—especially in the free-to-play space is [that] the people who spend the most time complaining happen to be the people who spent the most money.
Reminded me of this article
from earlier in the week:
The cruelest thing I can tell a passionate, dedicated smark is that the more he knows the less he matters to WWE. The smark is the one person the company knows will be watching the show every week, no matter what. They're buying the licensed merchandise to complain about it on podcasts and paying the extra $20 at TV tapings to stand in an autograph line and tell their favorite disrespected mid-carder just how he should be used in the main event.