Someone walks into a GameStop and asks where the gift cards are. They proceed to buy a bunch of them. Not just $40, or $80, but hundreds of dollars worth of Steam cards, Razer Gold, or some other gaming currency. They don’t look like someone who’s knee deep in the seedy underworld of Counter-Strike skins. The person behind the cash register gets suspicious but they aren’t supposed to pry. They know the customer is probably getting scammed but they don’t want to insult them. The whole thing is incredibly awkward and sad and it happens more often than you think.
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The employees said that while the issue is well known, GameStop never had an official policy or protocol for addressing it. A few years ago it implemented a cap of $200 in gift card purchases per customer per day, but gave no specific instructions or training for how to talk to customers who might be getting conned. [One worker] contrasted this with Best Buy, where he said the gift card section included printed-out warnings about possible scams.
