"Shirley Curry [79-years-old] woke up to a terrible surprise. Her email inbox had been flooded with 11,000 emails from strangers commenting on the first episode of her Skyrim let's play"

PCG:

The day before, a user by the name of 'Jacobthebro' posted her Skyrim video to Reddit and it instantly became one of the biggest submissions that day.

...

Confused and scared, Shirley did the only thing that seemed natural to her: She began opening each email, one after the other, and writing back. Slowly, with each response, Shirley's dread turned to joy. "When I realized the kind of comments I was getting, it got really fun. Some of them were really touching, and as the days went on and the comments kept coming I started getting attached to these people. Some of them would really make me cry and some were so hilariously funny I'd just sit here and laugh. They were all so very sweet."

...

She creates a space where no matter who you are, you are still her grandkid. That's why she even tries to respond to those who leave rude or hurtful comments, offering them a chance to apologize.