Monday, November 26, 2018

"Customer Service Chats Are Watching You Type Before You Hit 'Enter'"

Like Facebook’s data-mining, this is one of those situations where the people inside an industry have a completely different theory of what’s normal than the people on the outside, who deal with the industry, do. Along with real-time typing monitoring, the chat-service company also offers a feature that enables the chat operator to “see the current webpage of your customer on chat, and you’ll also be notified of each page they switch to.”