"Microsoft’s decision to replace human journalists with robots has backfired"
A week after the Guardian revealed plans to fire the human editors who run MSN.com and replace them with Microsoft’s artificial intelligence code, an early rollout of the software resulted in a story about the singer Jade Thirlwall’s personal reflections on racism being illustrated with a picture of her fellow band member Leigh-Anne Pinnock.
What Thirlwall could not have known, according to sources at the company, is that the image was selected by Microsoft’s artificial intelligence software
Asked why Microsoft was deploying software that cannot tell mixed-race individuals apart, whether apparent racist bias could seep into deployments of the company’s artificial intelligence software by leading corporations, and whether the company would reconsider plans to replace the human editors with robots, a spokesman for the tech company said: “As soon as we became aware of this issue, we immediately took action to resolve it and have replaced the incorrect image.”
In advance of the publication of this article, staff at MSN were told to expect a negative article in the Guardian about alleged racist bias in the artificial intelligence software that will soon take their jobs.
Because they are unable to stop the new robot editor selecting stories from external news sites such as the Guardian, the remaining human staff have been told to stay alert and delete a version of this article if the robot decides it is of interest and automatically publishes it on MSN.com. They have also been warned that even if they delete it, the robot editor may overrule them and attempt to publish it again.