The problem was that its test results were prone to errors. A person taking the same test twice could get radically different results.*Previously: "A biotech startup called Orig3n and the Baltimore Ravens abruptly canceled their plans to give away a free DNA test to 55,000 football fans at Sunday’s game"
Rather than try to solve the underlying problem, [the company]'s coders came up with a quick fix, according to the former workers.
...
When a Bloomberg Businessweek reporter mailed in two different swabs of her saliva for [the company]'s superhero test, one after the company acquired a federally certified lab, it returned vastly different conclusions. Only 1 of 6 genes analyzed by both tests yielded the same genetic results.
Wednesday, September 11, 2019
"DNA Company Tampered With Results, Former Employees Say"
Bloomberg: